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Recruitment

We are seeking a suitable candidate for our Customer Services Administrator role at DSD Academy:

Job TitleCustomer Services / Administrator  
Status  Permanent role, part time shifts shared, starting with 3 month trial
HoursWorking hours = TBC – approx:  
Mon, Wed, Thu: 4pm – 9 or 10pm  
Tue: 10am – 3pm
Fri: 8.45am – 1.45pm, 7.15-8.45pm
Sat: 8.45am – 2.45pm           
Salary  £9/hour
Location  DSD Academy, Alderton Crescent, Hendon, NW4 3XU – you need to be locally based
About DSD Academy    A multi discipline, full time, purpose built training centre for self defence, martial arts and health & fitness  
Start DateApril-May, flexible start date. Training to be arranged prior to start date
Job Desc          All rounder :
– based at our Reception desk: answer incoming calls / greet customers/visitors – enquiries are usually to do with booking classes/taking payments/giving info about our training systems/finding our location.
– maintain excellent customer rapport/make outgoing calls or send emails to online enquirers/previous members
– registrations / keep our database system updated
– ensure /assist with our health & safety measures  – responsible for opening / closing up of the building
– general admin duties/tasks as they arise  
Qualifications / Skills    Good communicator (verbal + written) GCSEs (essential), A-Levels/higher education (ideal)
IT Skills  IT Literate, MS Outlook, Word + Excel Competent with tablet technology
Background    Ideal = someone who has previously worked within a customer service and/or sales role
Personality      Common sense essential, able to work independently. Clear spoken voice, bright, articulate. Competent, warm/personable, can-do attitude, enthusiastic, self-motivated, flexible,  punctual, reliable
TrainingYou will be trained on our database system

To apply, send your CV to office@dynamicselfdefence.com